Complaints Procedure

We aim to provide an exceptional standard of service. If something falls short, we want to hear about it so we can put it right.

Step 1 — Tell us

Please write to Jack Lowis at hello@clayestates.co.uk or by post to Clay Estates Residential Ltd, Dartford Business Park, Victoria Road, Dartford, DA1 5FS, setting out your concerns. We will acknowledge your complaint within 3 working days and send a full written response within 15 working days.

Step 2 — Independent review

If you remain dissatisfied with our final response, or we have not resolved your complaint within 8 weeks of receiving it, you can refer it to our redress scheme, Property Redress. Please do so within 12 months of your last communication with us about the complaint. Our membership number is PRS061099.

Property Redress, Limelight, 1st Floor, Studio 3, Elstree Way, Borehamwood, Hertfordshire WD6 1JH
Telephone 0333 321 9418 · info@propertyredress.co.uk · www.propertyredress.co.uk